Recall Support
Get back to remembering.
Friendly answers for setup, voice commands, accounts, family sharing, subscriptions, and privacy.
Choose a topic
What can we help with?
Getting started
Create your account, save your first memory, and learn the basic flow.
Voice & Siri
Use Recall naturally from the app, Siri, and supported Apple devices.
Account & sign-in
Reset a password, verify your email, or get back into your account.
Family sharing
Invite trusted people and manage your private Recall Circle.
Plans & billing
Understand trials, plans, renewals, and restoring a purchase.
Privacy & safety
Review sharing controls, voice privacy, deletion, and support access.
Getting started
Save your first memory
- Open Recall and choose Remember.
- Say or type the item and its location, such as “My wallet is in the kitchen drawer.”
- Check the item and location, then save it.
- Choose Find later and ask, “Where is my wallet?”
Voice & Siri
Use Recall without opening the app
Begin with “Hey Siri, use Recall.” When Recall asks what you want to remember or find, answer naturally:
“Remember I left my keys in the blue bowl.”
“Find my keys.”
If Siri opens another app, open Recall once after installing or updating it, then try the phrase again.
Account & sign-in
Recover your account
Use the email address attached to your Recall account. If you forgot your password, request a secure reset link.
Reset your passwordFamily sharing
Build your Recall Circle
In Recall, open Settings → Sharing permissions. Send the private invitation to someone you trust. The owner can remove members, and members can leave without deleting their personal Recall account.
Plans & billing
Manage your subscription
Open Settings → Personal plan to view Recall plans or restore a purchase. Apple subscriptions are billed and managed through your Apple ID subscription settings.
Start with a personal accountPrivacy & safety
You control who can see your memories
Recall does not store raw microphone audio. Sharing requires a private invitation, and temporary support access must be enabled by the account owner.
Still stuck?
Tell us what you expected, what happened instead, and which device you are using.
Need larger text? Recall supports larger app text in Settings and your device’s accessibility controls.